FAQ

Although each adventure has its intricacies, below are a few recurring questions that our customers commonly ask:

  • If you are interested in creating a custom trip, our team will partner with you to personalize a curated experience for your group. Please reach out to learn more.

  • Unless otherwise stated, for most of our adventures, a 10% non-refundable deposit is required to reserve your spot.

  • After a deposit is secured, to help expedite the payment process and answer any questions, a member of our team will be in contact with you to secure ACH information, wire, or check payment for any outstanding payment(s).

  • Fees will be applied per person according to the following schedule, based on the date we receive your written notification:

    • Cancellations initiated by the participant received in writing to The Adventurous Co. (TAC) with more than 60 days notice before tour start date will receive their deposit as a credit to be used towards future tours with TAC. The credit expires 1 year after issued.

    • Cancellations initiated by the participant received in writing to TAC with 60 or fewer days notice before the tour start date will forfeit their deposit as a cancellation fee. Any balance payments can be held on file as a credit to be used towards future tours and services with TAC. The credit expires 1 year after issued.

    • Cancellations initiated by the participant received in writing to TAC with 30 or less days notice before the tour start date will forfeit their deposit and any balance payments as a cancellation fee.

    No refunds will be provided for any reason for an unused portion of a trip once the trip begins, including if you leave a trip for any reason or have to be removed from a trip. The trip price is a package cost and refunds and credits are not available for services not used.

    There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this and other reasons, we encourage you to purchase trip cancellation and interruption insurance and travel protection (i.e., travel medical insurance and emergency evacuation services).

    TAC is not responsible for expenses incurred by Participants in preparing for a trip (i.e. non refundable advance purchase air tickets, equipment, etc.) or for any additional arrangements pre-departure or post-departure date. The term applies whether the tour is altered, modified, or canceled by us or by you for any reason.

    Because the tour may be canceled when the minimum number of Participants (8 on most occasions) have not signed up, we recommend that you either purchase refundable air tickets or wait until we have confirmed with you approximately 2 months before the tour that we have a sufficient number of Participants.

  • For groups with multiple participants of 4 or more individuals, please reach out for specific discount information–generally a 5% discount is applicable.

  • Depending on the adventure, multiple waivers may be required to participate in the experience.

  • Our onsite staff will do their best to ensure that your needs are not only met but your expectations are exceeded. In addition to utilizing industry professionals–such as chefs, photographers, entertainers, and tour guides on a per-event basis–to best serve you and your guests, we generally operate off a 1-4 ratio (1 staff to 4 attendees) that enhances the overall excursion with a white-glove service and a memorable turnkey experience.

  • Upon arriving at the related event market, we have dedicated drivers onsite to help ensure your adventure experience is turnkey. In addition to travel to all Bucket List experiences, we will coordinate with you for pick-up and drop-off from an area public or charter airport.

  • If additional help is needed with coordinating individual/group air transportation to the respective event, please contact our team. For an additional convenience fee, we’ll be happy to help serve and support your needs–whether a commercial airline or charter flight.

  • We concern ourselves with the details, so you can enjoy the FUN! Aside from air travel (as we know everyone’s schedule needs are different), once you arrive in the market, everything else is taken care of–food, related travel, lodging, ground transportation, adventures, etc.

  • On some itineraries, you will see an “optional” adventure or experience. Unless otherwise stated, your overall price remains the same regardless of your participation.

  • Most of our adventures will have a personal chef onsite. Should you have any food allergies, please be sure to let us know and our chefs will work with you to ensure that your experience is exquisite.

  • Though we offer FUN for the whole family, some of our adventures may have certain age restrictions (i.e. 21+) or gender specifications (women only, etc.) based on the respective adventure.

  • Some of our adventures may require specific clothing for comfort or safety purposes (i.e. winter elements, etc.). We’ll be sure to communicate any specific requirements.

  • We enjoy a good surprise and delight! As the opportunity arises, we may have the occasional special guest join us on our adventures. Due to scheduling variables, we can’t usually confirm any specific guests until onsite.